Refund policy

14-Day Return and Refund Policy

You may request a return within 14 days after the final item in your order is delivered. To be eligible, the item must be unused, unworn, unwashed, unaltered, with tags attached, and in its original packaging. Proof of purchase is required.

Starting a Return

Contact HIPHORA through our Contact page before sending anything back. If your request is approved, we will provide instructions and the correct return address. Items sent without prior authorization will not be accepted.

Return Shipping and Original Shipping Charges

Customers are responsible for routine return shipping costs. Original shipping charges are not refundable unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise. Use a trackable shipping method, because we cannot guarantee receipt of an untracked return.

Damaged, Defective, Incorrect, or Low-Cost Items

Inspect your order when it arrives and contact us promptly with your order number and clear photos if an item is damaged, defective, or incorrect. Depending on the circumstances and item value, HIPHORA may offer a replacement, partial refund, full refund, or another appropriate resolution without requiring the item to be returned. Do not discard or return an item until we provide instructions.

Non-Returnable Items

Where permitted by law, opened or used skincare, cosmetics, beauty products, personal-care products, intimate items, and earrings cannot be returned for health and hygiene reasons. Custom or personalized products, hazardous materials, gift cards, and clearly marked final-sale items are also non-returnable. Statutory consumer rights still apply.

Cancellations

Eligible unfulfilled orders may be cancelled through customer self-service within 15 minutes after purchase. After that period, fulfillment may already have started and cancellation cannot be guaranteed. If we cannot ship within the promised time, we will provide the legally required delay notice and cancellation or refund options.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected, unless a return is waived. Your bank or card provider may require additional processing time. Return fees are not deducted automatically without being disclosed.

European Union and European Economic Area Customers

Eligible EU and EEA customers have the applicable 14-day right of withdrawal for distance purchases. The period begins after the final item in the order is delivered. Customers are responsible for return postage when disclosed before purchase. Legal exceptions, including certain unsealed hygiene goods and personalized items, may apply. Nothing in this policy limits mandatory consumer rights.